Shipping, Return and Exchange Policy
Thank you for choosing HairtoBeauty.com. Our customers’ satisfaction is our priority, so please feel free to leave us your remarks.
Free shipping is
available only in US Mainland which excludes State of Hawaii, State
of Alaska, and all other US territories.
Free shipping is
eligible only for orders over $67 subtotal.
Free shipping has
lower priority than other shipping which means it may delayed without
delivery, we have USPS Priority and USPS Express.
USPS Priority may take three to four days after shipment according to
the delivery zone, which means how far customer is from Chicago, IL.
USPS Express delivers overnight to most US locations.
information such as estimate delivery days, visit USPS website.
For domestic delivery, we have the following methods:
UPS Ground: refer to the map below to estimate how many days to
customer’s place. It takes one to five business days according to
For more information such as estimate delivery days, visit UPS
Shipping to the P.O Box is available by USPS only. Even if you choose UPS as delivery, it will be shipped out by USPS.
APO, FPO, All
For the customers in APO and FPO, fill out the shipping address as
State: AA or AE or AP
City: APO or FPO or DPO
State AA is for Armed Forces in Americas
State AE is for Armed Forces Europe
State AP is for Armed Forces Pacific
City APO is for Army Post Office
City FPO is for Fleet Post Office
City DPO is for Diplomatic Post Office
Other than this, delivery would be delayed and additional charges may
apply. And unfortunately These addresses are not eligible for Free Shipping because these locations are not in US Mainland.
All the APO and FPO shipment is available by USPS Priority only. Even if you choose UPS as delivery, it will be shipped out by USPS. The
delivery days may be seven to fourteen days or more and vary based on
the location overseas.
Due to the restrictions by DOT (Department Of Transportation), HazMat
(Hazardous Materials) are unable to be shipped to State of Alaska,
State of Hawaii, APO/FPO Military Installations, and other US
Territories. US DOT prohibits Air-Shipment of following items which
could contribute to an on-board fire or other mishap:
We try all the best to deliver the order to the customer as fast as
possible, but please understand we must follow the federal
regulations and restrictions.
All international orders MUST be purchased via PayPal.
Duty Tax and
customers are liable for any tax, duty, and fees such as customs and
brokerage fee. The government where the customer lives in may charge
those fees and courier service may collect them at the point
information about the tax, duty and fees, please consult to the local
If you are to refuse your package due to tax, duty or other fees, the customer refusing the package is responsible for the return shipping cost to Hair to Beauty, which can vary from $17 - $50.
international delivery, we have USPS Priority International
and USPS Express International. After the parcel is
left USA, local postal service will deliver the package.
International may take six to ten business days or more and the days
vary based on the destination.
International may take three to five business days or more and the
days vary based on the destination.
information, visit USPS website.
delivery, we have the following methods:
UPS Standard is
only available to Canada and Mexico.
estimate days are like these but may vary at times:
UPS Saver takes
usually one less day than UPS Expedited.
We ship out over
95% of our orders on the same day. Order must be completed before 3pm
CST for weekdays, and noon for Saturday to be eligible for the same day shipping. However it depends on the item availability and may take a
few days to process.
Shipment, Backorder or Partial shipment
If the shipment is
delayed more than three days, we may or may not notify this to the
customer. We have the right to ship out partially. In case of
backorder or partial shipment, we may issue store credit or refund.
In case of partial shipment, we will pay the shipping cost for the
and/or Holiday Shipping and Delivery
Weekend and Holiday orders will be shipped out on the next business day.
USPS works on
Saturday but not UPS. For this reason, UPS may take more days if
Saturday is included in the delivery days.
usually sends email at the end of the day when the order is shipped
out with the tracking number. However we may not notify this.
We have the right
to change the courier service without notice.
Risk of Loss
We make every
possible effort to prepare and ship out items in a timely manner.
Once items leave our warehouse, risk of loss is passed on to
customer, and we cannot be held responsible for any items that have
yet to arrive in customer’s hand. We will be glad to prepare a case
with the USPS in order to have them investigate where the item is.
The USPS will contact customer and will do this best to resolve the
situation. We cannot be held responsible, and will not be able to
refund or alter a transaction, due to loss or stolen packages, or
If an item falls
under the criteria of lost, damaged or non-arrival, we are only able
to assist by creating a claim with USPS to investigate item. Creating
a basic claim with the USPS signifies research will be done by USPS
and they will contact customer concerning any applicable tracking
updates. Basic USPS claims are final and no further actions can be
taken by us.
Any order returned
to us without previous authorisation from HairToBeauty.com (I.e.
unauthorised returns, refused packages, incorrect address, and so on)
will be regarded as return.
Order will be
cancelled and all fees including but not limited to additional
shipping cost and/or restocking fees will apply.
If a delivery is
refused by any reason, or considered undeliverable, customer will be
charged a penalty that may include but not limited to extra shipping
If a customer
receive wrong or missing item(s), the customer must report within
five business days with the proving evidence. After five days, it is
considered everything is fine and correct.
For missing items,
we will send it with our shipping cost. In case of wrong item, we
will send the customer postage pre-paid call-tag. Send us the wrong
item using the call-tag. When we receive the wrong item, we will send
the correct one.
General Return Policy
All return/exchange requests and/or postage date of the returning package must be made within three calendar days of delivery. Any return packages sent after the return period
will not be accepted. Even though you get RMA within three days, if you do not ship to us within three days, the return will be automatically refused. The
refusal of accepting the delivery will be regarded as return.
** UNRETURNABLE ITEMS **
All chemical products, make-up, accessories, and leggings/stockings are not returnable. ALL sale items are final sale.
Any returns without RMA (return) code will not be accepted.
All the returning item must be in the original
sellable condition with original package including all of its contents.
Otherwise, your return cannot be accepted for a refund and you must be
responsible for the shipping fee to send the return package back to you. If you
refuse to be responsible for the shipping fee, we will dispose the return
For the international order of return or refusal of package,
you have 30 days from the shipping date to return the package. You are
responsible for sending and returning shipping rate. Also you are responsible
for any taxes and duties and process fees which my incurred by returning or
refusal package. This responsibility will only be lifted if it’s an error in
We have right to refuse the returning item if we
suspect the returned item has been used.
We do not accept returns for discontinued items, clearance,
special order or wholesale sales.
We ask that any returns are unwashed, unworn,
undamaged including the packaging, and contains all original price tags and
labels attached & undamaged. Any products shown to be used such as trimmed,
cut, odor on product and styling product residues found on merchandise will be
rejected. It is recommended that all returns are shipped back in corrugated
boxes to prevent damage to the packaging or product during transit.
or Returned to Shipper
Any packages refused or
returned to us will be subject to a restocking fee of 20% off the invoice for the
products ordered. The shipping and handling cost of the original shipment will not
be refunded. The customer will be contacted via email or phone to resolve the
reason for the refused/ returned shipment. If the customer wants the
shipment to be resent, then the customer will be responsible to pay for the
shipping cost to HairToBeauty.com.
Do not return any product until you have the RMA
To make an exchange
or obtain a refund, email us your request. All return requests must be
accompanied by a written explanation of the reason for return. We will review
your request and send you an RMA number and return address if approved.
All Returns are
subject to a 20% ~ 80% restocking fee. The restocking fee is determined by the condition of your
return item. HairToBeauty.com reserves the
right to establish a restocking fee
after inspecting your return items. The restocking fee is non-negotiable.
Condition: 20% restocking fee
Package (30% up to 50%): Bent/ Crushed/ Wrinkled/ Twisted/ Torn off/ Cut
Product (40% up to “Not Returnable”):
to 80% - Brushed/ Fingered/ Tangled, Loosen Curl/ Worn/ Odor (Perfume, Hair Spray, Smoke, etc.)
- Not Returnable: Altered/Chemical Product Applied (Glue, Dye, etc.)/ Torn Off/ Excessively worn/Smell
- Missing Materials (30% up to 40%): Outer Box/ Tag / Label/ Tissue Paper/ String/ Holder/ Hairnet
(30% up to 70%): Products may be deemed defective due to unlisted reasons
more than two of the above reasons apply to your return item’s condition, the restocking fee will be determined by the reason with the
highest percentage. The percentages will not combine.
If your returned
item is determined as “not returnable”, here are the options for not returnable
1) Pay for
shipping fee to have us send the item back to you
2) Place a new order and get it back with new order (Customer should email or
call us and let us know the new order number. If you fail to notify us of your
new order, the order may ship out without your return items.
Return of Free Shipped Items
If your original is not eligible for the free shipping without your returned item(s), the original shipping cost will be taken from your returning value.
For example, you ordered a $40 wig and another $50 wig which totals $90 and you used free shipping. After you returned the $40 wig, your original order is just $50 which is not elibigle for free shipping. Then the original shipping cost which we bore will be taken from your returning value such as refund amount.
After return process team receives the package, it may take 10 days or more to examine.
After the return process team finishes the examination, it may take 10 days or more for the finance team to process the refund. Store credit may be issued immediately.